Job Description
Job Description & Person Specification – Caseworker, Dame Emily Thornberry MP
After more than two years, I’m losing a dedicated Caseworker who is leaving to qualify as a lawyer. I am therefore looking to replace them with a full-time Caseworker with relevant experience to join my well-regarded and established team.
The role will be based in my constituency office in Islington, working one day a week from my Parliamentary office.
Job Title: Caseworker
Working For: Dame Emily Thornberry MP (Islington South and Finsbury)
Location: London
Salary: £28,800 – £32,000, dependent on experience
Hours: Full Time (37.5 hours per week)
Length of Contract: Permanent
Interview dates: W/C 29th June 2026
Start Date: Monday 3rd August 2026
Person specification:
Essential:
- Ability to deal with and prioritise a large and varied workload and work well under pressure
- Ability to manage people’s expectations in challenging circumstances.
- Excellent interpersonal and communication skills.
- Good IT skills including MS Office.
- Ability to draft letters and emails to a high professional standard.
- Motivation to work proactively and independently, as well as part of a small, collaborative team.
- Commitment to the aims and values of the Labour Party.
Desirable:
- Previous experience working as a Caseworker for a Member of Parliament or experience of casework in a similar role.
Key responsibilities
- Analyse patterns of enquiries and highlight political themes and issues that arise in the constituency.
- Assist surgeries and other meetings and follow up as appropriate.
- Attend constituency meetings as appropriate.
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
- Gather relevant information to assist with resolving cases.
- Log all cases; monitor progress and ensure all identified actions are taken.
- Retain records and information confidentially and in line with the Data Protection Act.
- There will be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
- Occasional project-based work to support constituents.
- Maintain security protocols of the office.